Customer Support Agent

PIRATE.COM

Pirate Studios is the world's leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. The company's mission is centered around empowering artists and creators to succeed, with music and technology at the forefront.

CUSTOMER EXPERIENCE SPECIALIST

We're seeking dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team. As part of this team, you'll play a crucial role in delivering world-class service to Pirate artists globally. Candidates should be intrigued by the intersection of music and technology, possess a strong understanding of exceptional customer service principles, and demonstrate self-starting capabilities. Prior experience with audio equipment is a plus.

Responsibilities include assisting customers both inside and outside our studios via live chat, phone, and email, managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Ops team.

We are seeking two evening positions covering the evening shift patterns 20.30pm-02.30am.

Role 1 - 3 x 6hour shifts = total of 18 hours contracted per week on a a salary of £10,707.84

Role 2 - 4 x 6hour shifts = total of 24 hours contracted per week on a a salary of £14,277.12

Both positions have the opportunity to do overtime in addition to their contracted hours. This is a temporary position until the end of January with the opportunity to turn into a permanent position.

WHO YOU ARE

• Experience in customer service, preferably within a high-volume call centre environment.
• Strong understanding of exceptional customer service principles with a customer-first mentality.
• Ideally, prior experience working with audio equipment.

WHAT'S IN IT FOR YOU

This role offers a significant opportunity for individuals seeking a new challenge within a scaling-up, ambitious global company.

Additional benefits include:

• Free Studio Hours 
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
• 2 Duvet days – to press the pause button and reset mentally, no questions asked.
• 4 weeks of fully paid sick leave 
• 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work 
• 8 weeks of fully paid paternity leave with a staggered return to work.
• 8 days fully paid leave for each fertility treatment cycle (IVF)
• 4 weeks of fully paid Pregnancy Loss leave
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance , online will writing service & income protection
• The YuLife App & Stella subscription
• Cycle to work scheme
• Nursery benefit scheme

We are eager to fill this position promptly, so if this opportunity aligns with your interests and skills, apply today!

EQUAL FOR ALL

At Pirate, we are committed to breaking down barriers for people of all backgrounds. Equal opportunity, inclusivity, and diversity are fundamental values within our team. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.