A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.
The Role:
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Screen initial calls and determine customer requirements.
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Input details on the system, ask questions to ensure accurate information is obtained from the caller.
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Attempt to resolve customer queries over the phone through the trouble shooting process.
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If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
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Process email enquiries including handling complaints, answering enquiries and prioritising issues.
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Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.
The Person:
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Experience working in a high call volume environment or call centre.
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Strong customer service skills and ability to answer queries concisely via the telephone and email.
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Ability to work under pressure and handle challenging situations.
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Attention to detail and strong data entry skills.
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Excellent communication and listening skills.
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Confident user of Microsoft Office applications.
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Overtime 1 in 5 weekends.
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Hybrid working available.
Salary: £23,795 + monthly bonus & overtime (OTE £26k) + 25 days holiday + Pension + Life Assurance + EAP + other company benefits.
