Customer Success Traffic Analyst Intern

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

The Customer Success Traffic Analyst will be responsible for monitoring SMS traffic coming from large enterprise Customers with an emphasis on the content analysis to create continuous growth of the messaging business and prevent fraudulent events from occurring.

You’ll be partnering with your colleagues from Customer Success as well as Sales, Quality, Routing and Procurement Teams to maintain Customers accounts as an account team unit. By utilizing both in-house built and 3^rd party software solutions, your specialized role will be to proactively monitor Customers SMS traffic, detect potential fraudulent patterns through SMS content inspection, perform necessary items to prevent such traffic from being processed and delivered and generate in-depth reports of your insights, actions taken and recommendations for future use. In addition, through your everyday engagement, you will be taking an active part in improving our content integrity platform.

Key Responsibilities

• Proactively monitor Customer SMS performance with a focus on content analysis while reporting out regularly on insights and actions taken
• Collaborate with Customer Success, Sales and other internal team members to provide exceptional customer experience
• Monitor product usage, report on trends and analyze patterns to recommend solutions
• Create action plans that power high delivery quality to promote increased Customer usage and decreased occurrence of fraudulent traffic events
• Work with the account team for QBRs and Customer meetings for assigned accounts
• Acquire and maintain a knowledge of the CpaaS and Digital Identity industries and ecosystems

Essential Requirements

• University degree in Telecommunications, IT or similar
• Excellent analytical skills
• Experience using Excel and pivot tables
• Communicate with stakeholders at various levels
• Self-motivated, problem solver and collaborative team player

Preferred Qualifications

• Experience with data visualization and log analysis tools (preferably Kibana)
• Experience with creating management-level reports

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About Telesign

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

TeleSign is proud to be an equal-opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.