Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Co-Ordinator for our Golf Pro & Indoor customers in the North of England and into Scotland.
Are you our new Customer Success Manager for Trackman Golf?
You will work closely with Regional Sales Director, Sales Representatives, Customers, Trackman Headquarter personnel including global product owners. Your main responsibilities will be to:
Support our new customers with training, education and 1st level technical support
Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets
Assist our customers in the planning and execution of successful launch events for indoor golf centres
Help build our community of operators through events and workshops.
Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product .
Activities should include but not be limited to:
Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem
On-going email/phone/in-person communication to customers with software updates and other key information
1st line of Aftersales support for customers following install and training
Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis
Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
Collate success stories and feedback from venues to support future sales
Conduct meetings and updates to share latest information and with owners and staff at commercial venues
Help with marketing activations with golf governing bodies, partners and buying groups
Lead the referral program for operators to recommend future clients
