You will:
manage a Customer Success Specialists team
launch and maintain first-rate services for our customers with the International CSl team
develop and implement new methodologies to ensure maximum Customer Satisfaction
analyze team performance and provide coaching
provide top care for our existing customers
achieve/exceed target KPIS: renewal%, upsell%, engagement, churn, and CSAT.
identify and forecast risks and growth opportunities within the portfolio
work closely with Sales, Financial, People, Revenue, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.
reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged products.
If you:
love building things from scratch
have at least 5 years of experience in Customer Success
know what Zendesk, Salesforce.com and Typeform.com mean
have experience in leading teams
speak English like a pro
focus on results, not tasks
are patient and understand the needs of others
like numbers as much as you like people
then this job may be for you!
⚕️ Private health insurance
🌌Unlimited access to the Ifeel emotional well-being tool
🎂Free birthday leave to spend a day with your loved ones!
🏡 Work remotely
📈 Stock option plan after 6 months of working with us
🌅Every year 3 days of motivation leave
💸 Performance bonusu
