At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About the role
The Customer Success Team Lead will lead and grow a high-performing team within a complex technical environment, ensuring team productivity, customer satisfaction, and continuous upskilling of team members.
Responsibilities
- Lead a team of Customer Success Managers, facilitate their upskilling and preparation for challenging projects within a dynamic and complex technical environment;
- Distribute workload effectively, considering customer needs and project complexity, while maintaining team productivity;
- Maintain control of client health, providing guidance and assistance where needed;
- Monitor team progress, overseeing the well-being and performance of team members and ensuring support as necessary;
- Assist in handling client escalations and addressing the needs of more complex customers;;
- Organize and manage administrative tasks, including reports to senior management;
- Foster collaboration and interaction with other teams, such as Product and Engineering, to ensure effective coordination and alignment.
Your Profile
- Minimum of 2-3 years of leadership experience in complex technical settings, preferably within a software product company, demonstrating the ability to successfully manage teams and projects;
- Proven experience in developing teams and individuals, fostering growth and capability enhancement within a scale-up environment;
- Solid grasp of technical concepts and skills to comprehend elaborate technology and understand complex business use cases;
- Strong interpersonal and project leadership skills;
- Skillful in managing efficient relationships with various stakeholders;
- English - fluent C1/C1+.
What We Offer
- Opportunity to join a fast-growing company on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day-off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark and GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.
