Customer Success Student

Are you interested in enabling pioneering companies in the Internet of Things (IoT) industry to succeed? Then join us at Onomondo!

Onomondo is a series A scale-up (21M EUR) that provides a cloud-native connectivity platform for the IoT industry. Our mission is to simplify and accelerate IoT adoption by providing businesses with the tools and services to connect and manage their IoT devices securely and at scale.

We are a scale-up company with customers from around the globe, including Maersk, Carlsberg and Bosch.

The role:

As a Customer Success Student in Onomondo, you’ll be key player in the Customer Success Team, where we jointly strive to provide excellent customer support and help them achieve success while using our product.

But let's put a few more words to it... Customer Success in Onomondo is not just about big smiles on customers' faces and high NPS scores. Customer Success plays a critical role in realizing our future growth targets as we have a product that's unlike most others you'll find in the SaaS space today when it comes to stickiness, LTV, and expansion potential.

The overarching goal for you as a Customer Success Student is in managing the shipment and invoicing of customer orders, educating customer to self-help, and supporting the CS team with ad-hoc tasks to reduce churn and drive expansion. Your days will vary a lot, but will involve helping optimize CS processes and handling customer orders.

This may seem like a lot of tasks to handle, but do not worry. You'll report directly to our Head of Customer Success who will help guide, strategize and prioritize your efforts.

The ideal candidate is a proactive problem solver at heart, with a commercial mindset, and a strong passion for customer satisfaction is at your DNA. If that’s the case, then you’ll find many awesome like-minded people here in Onomondia.

Key responsibilities:

• Give our customers the best possible first impression with our product by ensuring swift delivery of SIMs by handling PO’s, shipping and invoicing orders.
• Keeping track of our product stock and ensuring we never run dry.
• Collaborate with cross-functional teams, including sales, product, and growth, to improve the customer experience.

We want you to help you develop within your own area of interest, therefore you will have the chance to handle your own projects to help optimise work processes and CS related areas.

Requirements

• Flair, and preferably also passion, for innovation, data, and technology
• Flexible and committed to customer excellence and experience
• Ability to work both independently and collaboratively in a dynamic environment
• Currently enrolled in your Bachelor or Masters Degree, studying Innovation, Business, Economics, Logistics or Service Management
• Outstanding written and verbal communications skills (proficiency in English)
• An understanding of SaaS business models, familiarity with invoicing systems or HubSpot CRM is a plus
• You can work from our amazing 2000 sqm HQ in Islands Brygge

Benefits

• A student position where you can have serious impact whilst working part-time next to studying
• Opportunity to grow immensely in your position, in the CS team and create a full-time position for yourself upon finishing studies
• Full flexibility is granted around your school projects and exams. We expect you to work 2-3 days a week (15-20hrs.)
• You will become a part of a company where we value trust, transparency and autonomy
• You get a fully catered lunch, a full snack bar and drinks, plus lots of love from our office manager
• Twice a week we have group training sessions during work hours to make sure that you stay physically and mentally healthy
• We got the scale-up essentials such as a Soundboks, foosball table, indoor frisbee golf, office dogs, even Ollie the labrador in the CS team
• And most importantly, we have a lovely bunch of colleagues from 30+ countries who love to spend time together working but also having fun

Our hiring process:

1. Apply here with your CV and motivational letter
2. Invitation to participate in a bryq test, don´t worry this is a fun one ;)
3. Interview online with Benedicte (Head of Customer Success and your manager)
4. Interview in person at the office with Benedicte and one of the team members.
5. Meeting the janitors (our C-level)