▍ Responsibilities：
- Provide exceptional customer support to English-speaking players, addressing their inquiries and resolving issues.
- Gather and analyze player feedback to provide actionable insights for the development team.
- Assist in the localization of game content and community materials to enhance player engagement.
- Develop and implement strategies to improve customer satisfaction and retention.
Requirements
▍ Minimum Qualifications：
- Excellent English language skills
- Strong customer service and communication skills, with preference given to those with relevant experience.
- Deep interest in games and otaku culture, with familiarity with the gaming market, culture, and terminology in English-speaking regions.
▍ Nice to Have：
- Proficiency in additional languages.
- Experience working in an international team.
- Background in customer success or support roles in the gaming industry.
Benefits
- 五险一金
- 免费饮料和零食
- 免费午餐
- 海外研修交流机会
- Working hours: 9:00 - 18:00, in-office
Tuwaii（上海途未科技）是一家专注于利用人工智能（AI）革新游戏产业的初创公司。我们积极与海外的合作伙伴共同开发H5游戏平台，并与知名动漫品牌合作，致力于推广和发扬各种二次元文化IP。
我们的游戏平台已成功推出30款以上精选二次元动画的游戏作品。我们的游戏玩家遍布全球，每月有超过200万玩家访问我们的游戏平台，总计高达数亿次的广告曝光。
我们采用先进的大语言模型（LLM）和人工智能生成技术（AIGC）来持续优化我们的游戏产品和业务，包括以下多个游戏业务领域：
- 海外广告投放
- 海量数据分析
- 游戏素材制作
- 全球支付平台
- 认证平台
- 游戏内容国际化
- 游戏系统云原生化
我们诚邀您加入我们的团队，使用AI的力量，共同打造行业领先的游戏平台和产品，推动行业的发展。
