The customer success specialist ( CSS ) will be responding to customer requests and managing concerns and providing specific information based on the enquiries received via inbound and outbound phone calls. The customer success specialist will be the primary contact for customers using the client's food ordering application.
Requirements
CSS responsibilities include providing timely support through various communication channels, delivering professional and efficient service, executing client instructions, resolving problems and complaints effectively, cross-selling bank products, gathering client feedback, meeting productivity standards, acquiring product knowledge, identifying financial needs, safeguarding customer information, proactively supporting customers, escalating priority issues, collaborating with team members for better support, enhancing service quality, staying updated through training, and meeting key performance indicators and company policies.
-6 months to 1 year of minimum experience in Customer Service in Banking Industry
-Language Requirement: English & Mandarin (Local Malaysian)
Benefits
