The Role
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:
Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo
Partner Support: our frontline team handling all incoming communication channels - phone, chat and email
Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach
Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.
The Responsibilities:
Provide a high-level of support to our partners restaurants
Understand the partner lifecycle and how the three verticals work together
Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
Maintain an expert level understanding of our product and service to clearly communicate the value
Have a commercially minded approach to nurturing our partner base
Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
Be the voice of our partners to provide internal feedback on how we can improve
As the Customer Success Specialist you will have:
1-2 years experience in providing an exceptional customer experience in the B2B sector
Proactive approach with a sales undertone to servicing our partners
Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders
Proven experience in successfully overcoming challenging situations
The ability to work autonomously and be self-disciplined
Understanding of the importance of teamwork
A keen eye for detail and accuracy when performing tasks
Efficient time and priority management skills
The Benefits: What’s in it for you?
This is a hybrid role where you get to work 3 days in the office and 2 days from the comfort of your home.
Opportunity to work on both local and national level where your skill sets are diversified
No Boredom! Quandoo offers challenges and development every day
Personal Development annual allowance of 200 euros (available once probation has been passed)
Contribute to the success of the company - Learn your role and become an industry expert!!
The opportunity to work with people from all around the world
Fun working environment - collaborate with highly motivated colleagues
Access to Quandoo's EAP - Nilo Health
Want to be part of Quandoo’s future? Apply now!
Great job, but not right for you? Recommend this position to your contacts!
