- Provide a high-level of support to our partners restaurants
- Understand the partner lifecycle and how the three verticals work together
- Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
- Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
- Maintain an expert level understanding of our product and service to clearly communicate the value
- Have a commercially minded approach to nurturing our partner base
- Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
- Be the voice of our partners to provide internal feedback on how we can improve
- 1-2 years experience in providing an exceptional customer experience in the B2B sector
- Proactive approach with a sales undertone to servicing our partners
- Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders
- Proven experience in successfully overcoming challenging situations
- The ability to work autonomously and be self-disciplined
- Understanding of the importance of teamwork
- A keen eye for detail and accuracy when performing tasks
- Efficient time and priority management skills
- This is a hybrid role where you get to work 3 days in the office and 2 days from the comfort of your home.
- Opportunity to work on both local and national level where your skill sets are diversified
- No Boredom! Quandoo offers challenges and development every day
- Personal Development annual allowance of 200 euros (available once probation has been passed)
- Contribute to the success of the company - Learn your role and become an industry expert!!
- The opportunity to work with people from all around the world
- Fun working environment - collaborate with highly motivated colleagues
- Access to Quandoo's EAP - Nilo Health
If you want to be a part of Quandoo’s future then we encourage you to apply now…Pls Note: Only applicants who are short-listed will be contacted.
