At Nunnas, we are dedicated to transforming the way Mexican nurses prepare for successful careers in the United States. Our mission is to close the healthcare gap by connecting U.S. healthcare organizations with highly skilled, bilingual nurses from Mexico who have the certifications and expertise necessary to thrive in today’s demanding healthcare environmen.
We are looking for a Customer Success Specialist to support the growth and success of our nurses. We seek a proactive, empathetic, and analytical person who will provide close and effective guidance, ensuring that our nurses are clear on their next steps and achieving their goals.
What will you do at Nunnas?
● Provide continuous support to nurses during their English language learning journey, ensuring their progress is monitored and reported regularly.
● Assist in the process of study validation in the U.S. (CGFNS) and help nurses prepare for the NCLEX exam, making sure they are fully prepared at each stage.
● Track the nurses’ progress and proactively address any challenges that may arise.
● Build and maintain strong, motivational relationships with nurses, ensuring they remain focused on their long-term goals and have clarity on the next steps in the process.
● Generate progress reports, ensuring objectives and timelines are met.
What are we looking for?
● Advanced English proficiency: essential to communicate with our nurses and suppo them in their English and NCLEX exam preparation.
● Effective communication skills: the ability to engage with nurses clearly, empathetically, and persuasively.
● Proactivity: the ability to anticipate the nurses’ needs and act quickly to prevent issues.
● Organizational and prioritization skills: experience managing multiple accounts and priorities efficientl
● Problem-solving: the ability to come up with quick and creative solutions to challenges that arise during the nurses’ process.
● Accountability and follow-up: taking responsibility for tracking progress and ensuring that objectives are met.
● Data analysis skills: the ability to analyze progress data and make decisions based on that information.
● At least 1 year of experience working with CRM systems (preferably HubSpot).
What will make you stand out?
● Previous experience in Customer Success or similar roles.
● A passion for healthcare and improving career opportunities for nurses.
● The ability to work under pressure and handle complex situations efficientl
● Experience in a dynamic or startup environment.
Why join Nunnas?
● Real impact: Work on a project that is transforming career opportunities for Mexican nurses and improving the quality of care in the U.S. healthcare system.
● Professional growth: Be part of a team that will allow you to continue learning, take on new responsibilities, and grow in a challenging environment.
● Innovative work environment: Join a company that is breaking barriers in the healthcare sector, with a dynamic team focused on the future.
● Purpose-driven work: Contribute directly to a mission that impacts the lives of hundreds of healthcare professionals and improves medical care quality in both countries.
Location: Ciudad de Mexico
Availability: Immediate
Are you ready to be part of this change?
Apply now and join us in this mission!
