Where would you work?
Adaviv deploys an AI platform to optimize cost per pound in fruit and vegetable production. Adaviv spun-off from MIT, is venture-backed and currently based in Greentown Labs, Somerville, MA (the largest clean-tech accelerator in the world). We’re a high-performance team whose domain expertise covers all dimensions of our product, from biology to AI and business. We’re on a mission to build the future of sustainable agriculture. Adaviv is at an exciting stage of growth and is looking forward to adding passionate and mission-driven individuals, with a growth mindset, to the team.
Who are we looking for?
We are seeking a passionate Customer Success Specialist in LATAM, primarily Mexico, to blend strategy and action, where insights directly shape the evolution of our AI platform and ensure customer satisfaction. As part of our dedicated team, you will onboard, guide, and support our grower customers in the utilization of our AI platform to capture farm efficiencies in team productivity and plant health. The Ideal person has a green thumb with a lean, tech twist - expertise in agri-tech or agronomy isn't just a plus, it's the combination of customer empathy, lean methodology know-how and operational excellence mindset that will flourish in this role.
What would you be doing?
We are customer-obsessed and our goal is industry leading customer service. You will support the growers in onboarding and training of our platform, monitor their user and impact metrics, and answer any customer requests to ensure every grower can transform their farm into a lean factory. This role will involve regular site visits to the customer farms and responding swiftly to customer requests. Be our farmers' champion, leveraging your expertise in navigating customer lifecycles to cultivate lasting relationships and grow success stories.
Responsibilities?
