About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
The Customer Success Specialist (Data Migration) plays a vital role in ensuring the seamless transition of data, applications, and systems from BoardDocs to the Community platform. This position requires technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure a successful migration process.
Key Responsibilities:
- Collaborate with cross-functional teams like Implementation and Advisory Services to plan flawless data migrations that align with the scope, timeline, and resources.
- Analyze data to ensure quality, understand its structure, and meticulously map it for a smooth transition to the Community platform.
- Visually compare organizations to ensure style and structure compatibility after the migration.
- Oversee the entire data transfer process, closely monitoring progress and resolving any issues, while considering data security, compliance, and business continuity during the migration phase.
- Conduct meticulous testing to ensure data integrity, application functionality, and a seamless user experience.
- Continuously strive to learn from each project and stay updated on industry trends.
Required Experience/Skills:
- Experience working on data migration projects.
- Ability to analyze complex data sets using Microsoft Excel and an analytical mindset.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with stakeholders.
- Ability to learn new technologies and processes quickly.
- Comfortable working in a fast-paced environment.
- Willingness to adapt to changing project requirements.
- Interest in staying up-to-date on industry trends and emerging technologies.
- Knowledge of CSS and HTML, as it will aid in ensuring style and structure compatibility during migrations.
What Diligent Offers You
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
