Life at Tembo is fast-paced, sometimes intense and always rewarding.
Our savings customers are flooding in - we’ve increased held funds by over 125% in just 8-weeks. The Customer Success role looks after the most important thing at Tembo - our customers and their funds. Your role will be to make sure everything runs smoothly for our customers - providing the right answers and reassurances at the right time.
We want you to bring creativity, initiative and positive energy to the team to help make it happen. You’ll be joining an established team, with a supportive and collaborative culture.
About the role
➔ Support customers to effectively resolve issues by email, chat or phone
➔ Answer ‘how to’ questions and help customers with the Tembo app
➔ Diagnose and liaise with our Operations Lead and developers to resolve issues
➔ Encourage customers to provide feedback and accurately record this and trends with a view to improving the overall customer experience
➔ Collaborate and influence the wider team as a customer advocate, helping to improve the Tembo app
➔ Show composure, resilience and flexibility evolving the support we provide as customer needs evolve
About you
➔ You’re passionate about making a difference to people’s lives
➔ You’ve felt the buzz of a startup environment before, or are keen to for the first time
➔ You hold the customer at the heart of everything you do
➔ You are solution oriented and have impeccable attention to detail
➔ You’re a self-starter with an ownership mentality & strong organisation
➔ You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines
➔ You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment
➔ You’re comfortable working outside of rigid structures and frameworks
➔ You have great English language skills (written and oral) and you’re a great communicator
➔ £20k - £25k + OTE
➔ 25 days annual leave
➔ All staff are given shares in Tembo
➔ High spec set-up - Mac, monitor & other home perks
➔ Once annual away-day and quarterly meet-ups
➔ Once in a life time experience in a start-up as it experiences rapid growth
UK wide – our office is based in London Bridge. We would like to see you occasionally - once a month is about right - but this is a remote-based role.
