Customer Success Program Manager

Valispace is a  productivity software and a single source of truth for all of the ‘’loose’’ engineering data of hardware projects, helping engineers streamline efforts from concept to test and escape from document hell! We have one simple mission: to empower engineers to faster craft the complex products that help propel humanity forward.

If you like the idea of working in an environment that encourages creative and  autonomous work, focuses on your growth potential and where there’s always room to discuss the quirks of living on this planet, then we might just be a perfect fit. 

As Valispace embarks on a new journey integrating into Altium 365 platform we're in search of a seasoned Customer Success Program Manager to spearhead the development and execution of a proactive SaaS customer success program. In this role, you'll play a pivotal part in aligning Valispace's customer success initiatives with the overarching vision of Altium 365. We're seeking a visionary leader who can navigate strategic landscapes while adeptly managing day-to-day customer interactions and program development.

About the role 🚀

• Develop and implement a proactive customer success program for Valispace, iterating and sharing insights along the way.
• Manage a team of people to support the program
• Proactively engage assigned customers, driving product adoption, and identifying opportunities for upsell or cross-sell.
• Educate Altium customers on systems engineering and requirements management principles and demonstrate seamless integration into the Altium 365 ecosystem.
• Align customers' business objectives with success plans that drive and demonstrate positive business outcomes (ROI).
• Lead onboarding processes, emphasizing change management and accountability.
• Conduct proactive health checks and monitor customers' product activity, intervening as necessary.
• Gather customer feedback and insights to influence product development and roadmap decisions.
• Collaborate cross-functionally with sales, marketing, product management, and support teams to drive customer success initiatives.

What we're looking for 🔎

• 5+ years of experience in customer success, account management, or related roles within the SaaS industry.
• Demonstrated success in retaining and expanding large B2B accounts (e.g., Aerospace, Consumer Electronics, Automotive preferred).
• Strong leadership skills with a bias towards action and a track record of driving results.
• Self-starter with meticulous attention to detail.
• Flexible and adaptable, thriving in a fast-paced environment characterized by change and uncertainty.
• Quick learner with a fervent passion for technology and innovation.
• Exceptional executive-level communication, presentation, and interpersonal skills.
• Experience in the engineering or electronic development industry is a plus.

Compensation, benefits and perks 🎉

• Comprehensive health insurance;
• Nilo.health, a mental health and wellbeing support platform;
• Generous Learning & Development budget and training days;
• Remote-friendly (you can work from home or from our cool office in Lisbon - you choose!);
• Commuting budget if you decide to come to the office;
• Home internet allowance;
• A lot of fun team activities every once in a while 🪩

Salary Range: 45,000 - 69,000 Euros