Customer Success Professional

Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in the MENA region to understand and better serve their customers using our Media & Customer Intelligence products.

With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.

Come and join the startup that has been named by the World Economic Forum as one the most promising startups in the MENA region … be part of the history we are making.

Role and Responsibilities:

We are seeking a motivated Customer Success Specialist to support our clients and build strong relationships. This role helps clients effectively use our products, increasing revenue and minimizing churn:

• Guide new customers through onboarding and product training.
• Inform customers about product benefits and features.
• Keep clients engaged and regularly using our products.
• Build customer loyalty and reduce churn.
• Develop healthy working relationships with customers.
• Address and resolve customer issues proactively.
• Help customers set up and navigate our platform.
• Communicate the value of our products.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Around one year of experience in customer service or support, fresh graduates are also welcome to apply.
• Strong communication and interpersonal skills.
• Proactive problem-solving skills.
• This position is only for Saudi nationals*