Customer Success Onboarding Advisor

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. 

Our Vision 

Be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services.

Our Values

• People first: We empower and elevate the service provider, the consumer, and their communities.
• Act like an owner: We take responsibility for our actions and their results.
• Work as a team: We collaborate and care about the success of our team and others.
• Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. 

Interested in joining us? Read on for more.

We are seeking a Customer Success Onboarding Advisor to join our customer success team. In this role, you will be responsible for maintaining and developing relationships with the Booksy business clients and conducting online onboarding sessions regarding Booksy Biz application and its features.

Key aspects of the role include:

• Making phone calls to salons that have purchased a Booksy for Business subscription to schedule their onboarding into the system.
• Conducting remote onboarding sessions for salons into the features of Booksy for Business and monitoring their progress.
• Activating salons to ensure their Booksy profiles attract customers to book as many online appointments as possible.
• Providing salons with information about how Booksy for Business and Booksy for Customers work and their functionalities.
• Providing salons with information regarding subscriptions, invoices, and payments.
• Proposing solutions tailored to the needs of salons within the capabilities offered by Booksy.

Requirements

• A minimum of 2 years of experience in customer service/contact center in an outbound environment.

• Knowledge of English language (nice to have).
• Proficiency in Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
• Ability to communicate effectively with customers.
• Goal-oriented mindset.
• Knowledge of and ability to apply communication and persuasion techniques.
• Strong writing skills and a good command of the Polish language.
• Quick learning ability.
• Stress resilience.
• Problem-solving and analytical skills.
• Quick adaptation to new situations.
• Ability to work well in a team and willingness to collaborate.

Benefits

• The opportunity to be part of something big – the world’s fastest growing beauty marketplace!
• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help.
• Opportunity to develop in an international environment - we have teams in 6 countries.
• Additionally: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)

____

All job applications are carefully reviewed by our talent team. We aim to assess applications within 14 days.

Ready to make an impact? Click apply or reach out to us at [email protected] to find out more. 

~ Booksy Team

Diversity and Inclusion Commitment

At Booksy, we celebrate diversity and strive to create an inclusive environment for all. We welcome applicants from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs during the interview or onboarding, please let us know so we can support you.

 ____

More About Booksy:

Booksy is the largest and fastest growing booking platform that connects beauty, wellness and health professionals with local customers, powering millions of appointments each year.

Booksy Biz, designed specifically for small business owners, is Boosky’s mobile-first SaaS platform that combines all the tools providers need to attract new customers, take appointments, manage staff and payments, and build a loyal client base. Booksy Biz makes running a beauty business simple, convenient and accessible so providers can focus on providing exceptional service to their customers. 

The Booksy Marketplace is where millions of consumers around the world find, schedule and manage appointments with stylists, barbers, braiders, nail artists, estheticians, massage therapists, salons, and spas in their communities. Customers can browse business profiles, reviews, services, pricing, availability and instantly book appointments with the click of a button. 

Founded in Poland in 2014, Booksy has operations in Poland, United States, United Kingdom, Spain and France and works as a distributed, remote-first team. The company has raised more than $100M in Series C funding and is backed by investors including Innovia, Kaya, and Verdane. 

For more information, please visit booksy.com, or follow us on LinkedIn.