Do you want to make a positive impact and directly contribute to making hybrid work easier for companies and their employees around the world? Are you a people’s person who loves to work with cool clients such as Mollie, WeTransfer, and Hellofresh? Continue reading to see if the Strategic Customer Success Manager role at Workwize is something for you!
At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.
CSM Role – English speaking
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients based globally, mainly based in Europe and in the USA.
Meaning you can have a call in the morning with Friesland Campina, Otrium, or Catawiki, during the afternoon you will call with a prospective client to discuss onboarding, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.
What You Will Do:
1. Drive customer success and satisfaction:
2. Enhance the customer onboarding experience and “time to value”:
3. Establish revenue growth by utilizing expansion potential:
