About WINT

WINT (Water Intelligence) is a leading provider of water management solutions, helping businesses prevent leaks, reduce waste, and drive sustainability. Our hardware+software solutions serve industries like construction, real estate, and commercial facilities, with an expanding footprint across multiple verticals.

We’re looking for a highly motivated, business-oriented Customer Success Manager (CSM) to join our team in North America. This role is critical in driving customer engagement, ensuring long-term success, and identifying opportunities for growth.

Responsibilities

• Lead product onboarding and training to ensure successful adoption of WINT solutions
• Drive contract renewals and maintain high retention rates
• Identify expansion opportunities within existing accounts
• Build and nurture strong customer relationships to drive engagement and satisfaction
• Act as a trusted advisor, demonstrating the business value of WINT’s solutions
• Collaborate with internal teams (Sales, Product, and Support) to improve customer experience
• Provide technical guidance and insights to customers on best practices
• Advocate for customers internally, ensuring their feedback is integrated into product improvements

Requirements

• 3-5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Strong business mindset with a focus on driving value and growth
• Charismatic, organized, proactive, and able to manage multiple priorities
• Technical aptitude and ability to explain complex concepts clearly
• Startup experience required; corporate experience is a plus
• Experience working with hardware + software solutions is an advantage
• Prior experience in construction, real estate, or related industries is beneficial
• Willingness to travel occasionally for customer meetings and events
• Hybrid work model – Boston-based candidates preferred

Why Join Us?

• Work in a fast-growing company at the forefront of sustainability and water intelligence
• Collaborate with high-performing, driven professionals in an innovative environment
• Make a tangible impact by helping businesses reduce water waste and prevent leaks