Based in London we are looking for engaged and passionate Customer Success Managers to work on the UK market.
About the team:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Your mission @Aircall:
- Grow and nurture a portfolio of clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
- Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
- Own and manage renewal activities to execute a timely and profitable contract renewal
- Gather customer product feedback to help shape and define the product roadmap
- Develop and automate our processes, practices & tools
- Bring in new ideas to delight our customers
- Be the main point of contacts of our customers to inform the customers about product releases
A little more about you:
- Excellent verbal and written communication skills.
- Fluent English is a must.
- Passion for consistently providing excellent customer experience.
- Comfortable managing several tasks and issues in a fast-paced environment.
- Previous experience in a sales and/or CSM position is preferred.
