This remote role is open to candidates based anywhere in Japan, focusing on helping our clients leverage their innovative solutions to achieve their goals.

About the Role

As a Customer Success Manager, you will be the primary point of contact for our technology clients, ensuring they receive maximum value from our products and services. You will work collaboratively with clients, understand their needs, and drive product adoption to foster long-term partnerships. Your expertise will not only enhance customer satisfaction but also contribute to our growth and success in the technology sector.

Key Responsibilities:

• Client Onboarding: Guide clients through the onboarding process, ensuring they understand the platform and its features.
• Relationship Management: Build and maintain strong relationships with clients to understand their business objectives and challenges.
• Performance Monitoring: Track the usage and health of client accounts, identifying opportunities for growth and improvement.
• Support and Training: Provide ongoing support, conduct product training, and deliver workshops to enhance client engagement.
• Feedback Loop: Act as the client advocate within Substance, sharing insights and feedback to enhance products and services.
• Strategic Planning: Develop success plans tailored to client needs, setting measurable goals and outcomes.
• Collaboration: Work with sales, product, and support teams to provide a seamless customer experience.

Requirements

Qualifications:

• At least 3 years of experience in Customer Success or a related role within the technology sector.
• Strong understanding of SaaS products and their application in the technology industry.
• Exceptional interpersonal and communication skills in both English and Japanese.
• Proven ability to build relationships and manage client expectations effectively.
• Experience in onboarding and training clients, with a focus on driving product adoption.
• Ability to work independently and manage multiple client accounts in a remote setting.

Why Join Us?

• Be part of a dynamic and supportive team that values innovation and customer success.
• Enjoy a flexible remote working environment.
• Contribute to meaningful projects in the technology industry and drive impact for our clients.
• Competitive salary and benefits package.

Benefits

• Exposure to international markets and the opportunity to work with a diverse team
• Flexible remote working arrangements
• Career Progression
• Paid Time Off

At Substance, we’re all about action, not just talk. If your profile aligns with what we need, you’ll hear from us within 1-2 weeks. If not, no fluff—just know we value your interest and will keep you in mind for future roles where your skills can make an impact. We focus on real connections and meaningful matches, so when the right opportunity comes, we’ll be ready to make it happen.

Getsubstance.co Pte. Ltd. | EA License No: 24C2398