We are looking for a Swedish and/or Norwegian-speaking Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building.
As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.
What will you do?
Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
Establish regular cadence with customers to measure progress against the Customer Success Plan and together with the customer identify new wanted outcomes in cooperation with the Account Manager.
Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
Be the Voice of the customer, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvement initiatives
Deliver added value services to leverage product value, product usage expansion
Identify and drive new sales opportunities (up/cross-sell) in cooperation with Account Management
Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
Excellent communication and relationship management skills and fluent in Swedish and/or Norwegian, as well as English (verbal and written)
Experience with ERP or SaaS companies is a plus
Passion to build customer satisfaction
Takes high degree of ownership over your work
Clear communicator with professional presence with empathy and enthusiasm
Ability to lead through influence and trust
Experience in a similar customer-centric generating cloud software customer value with quick time-to-value
Technically literate and familiar with customer engagement technologies, best practices and trends
A Bachelors or Master degree in relevant field
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.
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