Customer Success Manager - Sustainability & Product Footprints

We are a purpose-driven scale-up, offering innovative and scalable software solutions that help customers reduce the environmental impact of their products. To support our mission, we’re seeking forward-thinking talent to join our team and strengthen our ability to help customers reduce their environmental impact. You’ll thrive in a dynamic environment where collaboration and knowledge-sharing empower our customers to make meaningful sustainability improvements.

As a Customer Success Manager, your work will directly help businesses reduce their environmental impact by ensuring the successful adoption and usage of our LCA software. You will work closely with our diverse customer base, understand their unique needs, and guide them on their journey to success with our product.

If you're looking for a job that aims to create a better world, having an opportunity to develop yourself, where your opinion matters, and where you will be working with a great team, then being a Customer Success Manager @ Ecochain is the perfect job for you!

Your responsibilities

• Understand customers' goals and objectives, aligning our software solutions to meet their unique needs and drive sustainable outcomes.

• Act as a customer advocate, proactively gathering feedback and ensuring customer input is reflected in product development and improvements.

• Develop and execute comprehensive customer success strategies that enhance product adoption, customer retention, and long-term satisfaction.

• Collaborate cross-functionally with product & tech, sales, marketing, and support teams to ensure seamless customer experiences and timely resolution of challenges.

• Monitor and analyze customer usage data to identify trends, opportunities, and potential roadblocks, and implement strategies to optimize their experience.

• Identify and nurture upsell opportunities by demonstrating the value of additional features or services, always focusing on how they enhance the customer’s success.

• Provide ongoing support throughout the customer lifecycle, from onboarding through renewal, ensuring customers achieve their sustainability and business goals.

• Deliver tailored proposals and presentations that highlight the value of our software and demonstrate opportunities for increased impact and efficiency.

• Track key metrics and report on customer success outcomes, including retention, satisfaction, and upsell achievements.

• Stay informed on industry trends and best practices in customer success, sustainability, and LCA to continuously enhance your approach.