SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from leading Silicon valley investors to accelerate our business into the next stages of growth.
What you’ll do:
As a pivotal member of our Customer Success team, you’ll be at the forefront of driving growth within our customer base at SnapMagic. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.
You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within our global customer base of electronic component suppliers.
What you'll be doing:
Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition onto the SnapMagic platform. Provide training and support to help clients maximize the value of our tools and features.
Relationship Management: Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base. Serve as a trusted advisor, understanding their unique needs and goals, and proactively offering solutions and guidance to drive success.
Customer Advocacy: Act as the voice of the customer within SnapMagic, advocating for their needs and priorities. Gather feedback, insights, and feature requests, and collaborate with product and development teams to continuously improve our platform.
Renewals and Expansion: Work closely with sales and account management teams to identify opportunities for upselling and cross-selling. Ensure high renewal rates by demonstrating ongoing value and ROI to our customers.
Technical Support: Serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed. Collaborate with our engineering and support teams to resolve customer challenges effectively.
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Customer Success Manager Q&A's