Customer Success Manager

Position Overview 

As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally. Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use.

Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption. With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data.

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value.

Role and Responsibilities:  

• Master SingleStore's core functionalities for diverse use cases.
• Communicate SingleStore's value proposition and functionalities, backed by customer references.
• Own a growing portfolio of customers with varying touchpoints.
• Collaborate across teams to maximize client value.
• Lead customer interactions from implementation to renewals and growth discussions.
• Advocate for clients internally, providing valuable feedback.
• Manage escalated ticket requests through the Support team.
• Disseminate updates on products, events, and maintain internal reports.

Required Skills and Experience:  

• Degree in a tech-related field or equivalent experience.
• 3+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering).
• Experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
• Proficient in project management, issue tracking, and accountability.
• Strong verbal skills for relational building.
• Experience in escalation management and risk mitigation, demonstrating business acumen.
• Resourceful problem solver with creative approaches.

Benefits

• Company Wide
• Technology Stipend for New Employees 
• Monthly Cell Phone and Internet Stipend
• Health and Wellness benefit 
• In office catered lunches and monthly Grubhub credit
• Company and team events 
• Flexible time off 
• Volunteer time off
• Stock Options 
• Country Specific (if applicable) 
• HealthBenefits
• Retirement 

As employees are located in many different countries around the world, some benefits may differ from country to country. In all cases, we do our best to provide equitable perks and benefits across our locations.

Other:

• Employment Status: Full Time Employment 
• Work Authorization: Eligibility to work for US based employer 
• Location/Working classification: Remote - US or Hybrid 

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

#li-remote #remote-li 

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance. 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $120k to $160k  USD per year