Customer Success Manager

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.  

We dream big – for our company, our customers, and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you! 

The essence of the role

As a CSM, you have full ownership of the customer lifecycle. Once the Customer has made the decision for our SaaS solution, the clients trust upon you for success. From ensuring a perfect onboarding to helping the customer fully unlock the power of our product and to expand the usage of the platform for the Customer, your role is pivotal to make this happen.
This is a position you are going to work English, Spanish and Italian speaker clients. Spanish and English are a must have, Italian a big plus!
You can be based in Munich, Antwerp, Madrid, Amsterdam and Milan.
Please apply your resume in English!

As our new Customer Success Manager, you will:

• Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal
• Strive to continually drive faster “time to value” and improve the overall experience for our customers
• Understand customer’s objectives and how they translate to outcomes
• Make sure Customers become ambassadors of the Platform (testimonials, references, etc)
• Identify opportunities for upselling and cross-sell and close them.
• Partner with the customer to advise on best practices
  
  

We are a young and vibrant team where your input is not only appreciated but expected. We like doers that have a can-do mentality. Success is celebrated together, and we pride ourselves on the quality and innovativeness of our platform.

Requirements

You are a relationship person and you have a collaborative mindset. You are a proven team player and like to work closely with cross-functional colleagues as well as external partners.

In order to contribute to this role you have:

• Minimum 3 years’ experience as a Customer Success Manager
• Experience from a Tech or a SaaS company
• Fluency in Spanish and English is a must. Italian is a big plus!
• Any other language as German Portuguese, etc is a plus.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!