As part of the Customer Success team, you will be responsible for proactively engaging with our customers to ensure their success on their ServiceNow journey. You will act as a trusted advisor for the customers, working closely with them to understand their business needs and challenges.
We are looking for someone has a passion for customer success and uses their interpersonal skills to build great customer relationships. You will work with our customers and the account team to manage their post-sale experience; to drive consumption, adoption and customer satisfaction through standardised services and best practices.
What will you do in this role?
What will define success?
We all enjoy our work if we can achieve and celebrate successes – internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come with a set of relevant experiences and skills that we can build upon.
To be successful in this role you have
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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