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Sense Talent Labs, Inc.

Customer Success Manager

Bengaluru , India
full-time

TLDR

Drive customer success through expert product knowledge and strategic consultation, directly influencing product development and fostering strong customer relationships.

  • Become an expert in Sense products, integrations, and best practices
  • Consult with executives and leaders across level staffing and recruiting organizations to understand the priorities, challenges, and goals of their businesses
  • Lead customers to develop focused success metrics directly tied to results from Sense products that prove relevant ROI that impacts key business objectives
  • Partner with Sales and Account Management to identify expansion opportunities and risks across your customer accounts
  • Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved while ensuring customers are always kept informed throughout the process
  • Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
  • Help develop and iterate on processes, documentation, and resources
  • 4- 6 years of relevant work experience
  • Demonstrated experience in a customer success focused position, working with smb/mm/enterprise customers
  • Strong empathy for customers and passion for delivering the highest quality customer experience
  • Analytical and process-oriented mindset that enables you to prioritize a busy workload, proactively find and uncover issues, assess and improve processes for efficiencies
  • Confidence working autonomously, taking responsibility and being accountable for the success of a book of key customer accounts
  • Curious, with a desire for continuous learning and improvement
  • Comfortable learning technical concepts and working with engineers to solve problems is required
  • Ability to influence through persuasion, negotiation, and consensus-building
  • Excellent communication and presentation skills
  • Ideally experience working in a customer success role within a SaaS organization
  • Organized, fast paced execution and comfort prioritizing and reprioritizing work throughout the day

Perks & Benefits

Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

All your information will be kept confidential according to EEO guidelines.

 Sense Talent Labs, Inc.

Sense Talent Labs builds an innovative HR Tech platform that transforms how companies engage with talent, enhancing the experience for employers, recruiters, and candidates alike. With a focus on creating meaningful connections in the workforce, our product serves a diverse range of clients, helping them navigate the complexities of talent acquisition and management.

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