Customer Success Manager

Reporting to the Sales Manager, you will be a key member of our Commercial function for SEEK’s newly launched Recruiter Network business.

The role focuses on both sides of the marketplace (i.e. Hirers and Recruiters) and will be accountable for ensuring a seamless experience that facilitates successful job placements and excellent outcomes for all customers. It will build and manage relationships with our customers while driving strong product adoption and SLA performance across the platform. It is suited to a Customer Success Manager who loves to be deeply embedded in the business, thrives in a fast-paced environment, embraces continuous learning, and enjoys creating and optimising processes to drive business growth.

Key responsibilities

• Serve as a trusted advisor to our customers and build strong partnerships, drive adoption of our platform, and ultimately ensure they are getting strong value from our product
• A focus on onboarding, delivery and retention for our customers as well as ensuring that both sides of the marketplace are having a best-in-class experience on the platform
• Leverage strong influencing and customer negotiation skills to provide strategic consultations, address concerns proactively, optimise timelines, and get results
• Work cross-functionally, engaging with many teams across the SEEK Recruiter Network business, including Commercial, Product, and Engineering
• Advocating for the customer by proactively gathering their feedback and translating into actionable insights for internal teams to improve the platform and the customer experience
• Play a key role in creating and optimising our Customer Success processes as we grow this function for scale.

• Several years of relevant Customer Success or Sales experience handling a large portfolio of accounts
• Experience prioritising and managing tasks effectively within a fast-paced environment while maintaining strict attention to detail
• Customer-centric attitude, with strong emotional intelligence, and always seeking to add new value for customers
• Excellent influencing and negotiation skills, with demonstrated success in using these to drive successful outcomes for customers, partners, and the organisations you have worked for
• Experience with using and optimising CRMs, preferably HubSpot, is a bonus but not essential
• Experience in the Recruitment industry, HR tech, and/or marketplaces is a bonus not essential.

At SEEK we offer

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.