At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. Learn more by visiting workramp.com.
🙌 Why WorkRamp?
-Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures
-Ranked #1 2023 Fortune Best Workplaces in Bay Area™ List
-Ranked #5 on 2023 Fortune Best Workplaces™ for Millennials List
-Named Among Best Workplaces in Software by Inc. Magazine for 2024
-G2’s 2023 Best Software Awards: Top 50 Best Products for Mid-Market
-G2’s 2023 Best Software Awards: Top 100 Highest Satisfaction Products
-Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America.
-Made #9 on Fortune’s Best Workplaces for Women™ list 2022
-Mogul’s Top 100 Companies with Inclusive Benefits in 2022
-Great Place to Work® Certified August 2022-August 2023
-Named a 2022 & 2023 Y Combinator Top Company
-#1 Top-Rated LMS by The Motley Fool
-JMP Securities Hot 100 Startups: The best privately held software companies 2022
-Otta’s ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career
-#1 on Inc's 2021 Best Workplaces List for Startups
-Fortune's Best Places to Work in the Bay Area 2021
-Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag
🚀 What’s the opportunity?
As the first Customer Success Manager to fully own our Scaled segment, you will drive adoption and engagement, educate customers on best practices, identify upsell opportunities, and secure renewals, primarily through digital programs.
🔧 What will I be doing?
- Own the customer relationship post-deployment for hundreds of customers in our Scaled segment, working with stakeholders from CxOs to individual contributors
- Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks for 1:many customer engagements
- Utilize data analytics to identify patterns and trends in customer interactions
- Collaborate with Customer Education & Community Manager to build and maintain the Scaled customer journey together
- Share the results of successful playbooks and email campaigns with 1:1 CSM team so they may leverage the same content and automations for their own customers, making the broader team more efficient and effective
- Be a strategic advisor to customers, helping them achieve their business outcomes
- Channel feedback directly to the product team to help shape the product roadmap
- Project managing internal, cross-functional customer projects with your WorkRamp teammates
- Become an expert in learning and training methodologies and best practices
- Have the opportunity to experience a fast-paced startup environment
🙌 What skills do I need?
- 3-5 years of experience in Customer Success, including demonstrated experience building 1:many programs for customers in the Scaled/Digital segment
- Strong business acumen in Self-Service/Digital/Scaled CS strategies
- Past experience owning full-cycle renewals (price quotes, negotiation, and closing)
- Experience building automations/workflows/playbooks in Vitally (or similar CS platform) strongly preferred
- Exceptional written communication skills
- Detail-oriented with a bias towards action. Strong analytical mindset with proficiency in leveraging data-driven insights for strategic decision-making.
- Experience in B2B SaaS, preferably in early to mid-stage startups
- Comfortable working with CxOs and managing a sales process
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail
- Passion for the startup experience
🏆 Perks
-Fully Remote - Work from anywhere in the US
-Flexible Time Off & 13 company-wide holidays
-Equity
-Full healthcare coverage
-100% paid short-term & long-term disability insurance, plus life insurance
-Stipend for remote work setup & DeskPass account
-401K
-Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
- Employee Resource Groups
-Access to Well-Being Benefits including: One Medical, Gympass, & Headspace
