Customer Success Manager (Scale)

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? 

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success - Scale team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience.
• Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly.io build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all Customer Success initiatives.

We are looking for you, if you...

• Possess 5+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly.
• Have advanced knowledge of paid social advertising (Facebook, Tiktok, Pinterest, Snapchat etc).
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 

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