What you'll be doing:
- Be in the lead of your own portfolio of c. 35 B2B customers in North America;
- Building and maintaining deeply rooted relationships with your customers;
- Creating personalized success plans and doing in-depth Business Reviews with your customers with the focus on creating value and/or saving costs;
- Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives;
- Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks;
- Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams.
What you'll bring:
- Obtained Bachelor's degree;
- Excellent command of English;
- A minimum of 4 to 6 years of experience in customer success, account management, business development, sales, or related roles, preferably within a SaaS platform, (B2B) Tech, with complex products, integrations services or processes;
- Client-oriented and proactive approach in customer relationships (whether through written communication like email or text, during meetings or over the phone);
- Strong analytic and communication skills;
- A passion for e-commerce.
Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!
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