Bready* to make a change? Toast sure is bready!
This year, Toast expanded our best-in-class POS platform and service offerings to begin to service the Retail industry including convenience stores, bottle shops and grocery stores. In support of this expansion, Toast is on the search for best-in-class talent to build out our Retail Customer Success Team. This is a great opportunity to be at the ground floor of a growing business unit within Toast, and to build the foundation for an exceptional customer experience for our Retail customers.
The new Retail Customer Success team will work alongside our Restaurant Success teams, but will be focused on retail-only and hybrid customers. Here they’ll be supported by our enablement/operations teams and have access to a robust Customer Success network. But they’ll have a unique opportunity to scope and build new workflows, playbooks and advocacy programs for our newest set of customers. They’ll help build customer profiles and refine engagement models, and advocate for what this growing customer needs as we continue to build out the product. All this will require tenacity, creativity, insight and empathy. We also find a touch of knowledge and love for the industry helps too.
As a dedicated Customer Success Manager for our key accounts, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention.
This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. Furthermore, for the Retail business unit you will be working closely with cross-functional partners across the organization and collaborating to support a rapidly growing business unit. We are seeking an individual who is flexible, adaptable, and motivated by change.
About this roll* (Responsibilities)
Do you have the right ingredients*? (Requirements)
Special Sauce* (Non-essential Skills/Nice to Haves)
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-DNI
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
