Customer Success Manager

Recast is hiring a Customer Success Manager (CSM) to join our dynamic, customer-facing team. As the first point of contact for our clients, this team plays a critical role in onboarding, training, and continuously supporting customers to ensure their success. In this role, you'll collaborate closely with our Data Science team and work within a cross-functional pod structure alongside Customer Data Scientists to prioritize and manage customer needs effectively.
In your first 6 months, you will:
  • Lead the customer onboarding process—coordinating and facilitating training sessions, ongoing check-ins, and Quarterly Business Reviews (QBRs). You’ll manage meeting logistics, create agendas, prepare presentations, and follow up on action items, addressing customer queries along the way.
  • Serve as the voice of the customer—gathering feedback, troubleshooting critical issues, de-escalating concerns, and ensuring the overall success and satisfaction of Recast users.
  • Create and maintain customer-facing documentation—developing FAQs, guides, and resources to help customers overcome common challenges and get the most out of our platform.
  • Leverage our Customer Success platform—tracking customer health, creating playbooks, and optimizing the customer journey to drive long-term satisfaction and retention.
  • Contribute to internal initiatives—collaborating on strategic projects to improve the overall Recast customer experience (e.g., building customer enablement programs).
  • Develop and execute account plans—identifying and mitigating risks while driving growth and engagement across your customer portfolio for the next 3+ quarters.
You’ll be a great fit if you have:
  • A strong attention to detail—you’re skilled at managing multiple priorities across a portfolio of 10-20 customers.
  • Customer success experience—you’ve worked in a Customer Success, Account Management, Client Services, or similar customer-focused role.
  • Marketing experience—you’re familiar with the challenges faced by marketers in B2C, and have experience supporting them in measuring marketing effectiveness (preferably in a consultative or agency context).
  • Tech-savviness—while we’ll teach you about media mix modeling, you should be excited to learn about technical concepts and data-driven solutions.
  • An entrepreneurial mindset—you thrive in dynamic, evolving environments and enjoy creating new processes and strategies to enhance customer outcomes.
  • A collaborative spirit—you’re a team player who enjoys working closely with others to achieve common goals.
Bonus points for:
Recast is a startup, so we value team members who can jump in and contribute to multiple areas. If you have any experience or interest in the following, we’d love to hear about it:
  • Account growth (upsells, expansions)
  • Data science or data analysis
  • Marketing analytics
  • Familiarity with Customer Success platforms & JIRA
What excites you (and might scare others):
  • Helping shape a startup—You’ll play a key role in defining processes, culture, and structure at an early stage.
  • Working with a remote-first team—We have a distributed, global team and you’ll need to be comfortable with flexibility and independence.
  • Navigating technical challenges—You’ll engage directly with complex data modeling and statistical concepts—an exciting opportunity to expand your skill set!
What we offer:
  • Work from anywhere—We’re fully remote, so you can work where you’re happiest.
  • Competitive salary + equity—We offer a competitive salary with equity to give you a stake in our success.
  • Unmetered PTO—Along with a minimum of 2 weeks mandatory PTO, we encourage you to take time to recharge.
  • Autonomy & support—You’ll have the freedom to manage your time and the resources you need to do your best work.
Diversity at Recast: We’re committed to building a diverse team, so if you come from an underrepresented background in tech (e.g., women, non-white communities), we strongly encourage you to apply, even if you don’t meet every single requirement.

At Recast, we're building the next generation of media measurement technology. We're scientists and engineers applying cutting-edge techniques to the hardest problems in a multi-hundred-billion dollar market. Every year, billions of dollars are wasted on ineffective and unmeasurable marketing campaigns — Recast helps marketers measure the unmeasurable and save millions of dollars of marketing budget. Our mission: Rid the world of wasted marketing spend Billions of dollars are wasted every year on ineffective marketing spend. These dollars flow from innovators, investors, and entrepreneurs into the coffers of some of the world’s largest companies. Wasted marketing dollars barrage consumers with advertisements for products they’ll never purchase, and crowd out the messages for products that might actually be useful. By helping marketers better measure and optimize their marketing budgets, Recast is helping businesses grow more profitably and invest more money in improving products rather than wasting money on useless advertisements. Effective marketing requires deep empathy with customer problems, creative genius, and, critically, the ability to accurately measure what’s working in a world that’s constantly shifting under our feet. Unfortunately, today’s marketers are flying blind trying to piece together disconnected and biased data sources into a coherent whole. Marketers need tools that are unbiased, accurate, and actually answer the questions that will help them make better marketing decisions. Recast is building exactly those tools. Recast is built by scientists, for marketers. We are committed to using the world’s most advanced techniques and technologies to solve problems for marketers. We take our jobs as scientists seriously: we are committed to pursuing the truth in all its glory and we don’t shy away from uncomfortable truths (even if it means telling a customer something they don’t want to hear). By providing an independent and unbiased assessment of marketing performance, Recast gives marketers a central source of truth they can trust.

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Success Manager Q&A's
Report this job
Apply for this job