Who We Are
Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at www.verve.com.
Smaato’s digital ad tech platform is the only omnichannel ad server and monetization solution with controls to make monetization simple. Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around the world and on any device. Smaato is part of Verve Group, a subsidiary of Media and Games Invest (MGI). For more information, log on to www.smaato.com.
Who You Are
We are seeking a dynamic and results-driven Customer Success Manager (CSM) to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts. The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.
This position will be based in Hamburg or Berlin as a hybrid model (three days per week in the office). Outside these cities, a remote model is available in Germany.
What You Will Do
Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
Collaborate with internal stakeholders to resolve client issues and close support tickets promptly
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