Kecamatan Menteng, Indonesia
Full-Time
- Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions
- Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization.
- Monitor customer health metrics, identify churn risk, and work proactively to eliminate that risk.
- Develop customized success plans for each client that outline critical success factors, metrics for success, potential issues, and provide recommendations.
- Identify upsell and cross-sell opportunities within our customer base to drive revenue growth.
- Act as a customer advocate, ensuring their needs and challenges are communicated and addressed within our company
- Seasoned professional with over 5 years of experience in customer success management, adept at understanding and navigating diverse client needs and challenges.
- Proven track record in nurturing client relationships for lasting satisfaction.
- Skilled in optimizing product usage through regular customer interactions.
- Experience in monitoring metrics to prevent churn and ensure customer satisfaction.
- Able to create tailored success plans for maximizing client value and revenue growth.
- Placement : Jakarta
