Client Development Manager

Customer Success Manager

Hybrid 2 days in the office, London or Manchester

A little bit about us

We make life more affordable. 

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly advancing our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion.

At Pion, inclusivity, diversity and respect are at our core. We value accountability and are fully transparent about our ED&I efforts - our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it’s all part of life at Pion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. 

Need any adjustments to support you with your application? Just drop us an email at [email protected].

Requirements

As a Client Development Manager, you’ll play a pivotal role in supporting our clients, ensuring they achieve their strategic goals, and identifying growth opportunities.

Responsibilities include

• Client Enablement Collaborate closely with the Account Management team to assist clients in comprehending the value our products contribute to their operations.
• Client Updates Facilitate monthly and quarterly business reviews to uphold accountability, monitor progress, and ensure alignment with client strategies.
• Success Plan Management Develop and oversee comprehensive success plans that are specifically tailored to the objectives of each client.
• Churn Risk Mitigation Proactively identify clients at risk of attrition and implement strategic initiatives to address challenges and uphold client satisfaction.
• Growth Identification Identify and cultivate opportunities for expansion, ensuring clients continue to perceive value in our offerings.
• Campaign Reviews Establish clear objectives at the outset of campaigns, analyze performance data, and provide actionable insights to enhance future efforts and drive growth.

A little bit about you.
We’d really like to hear from you, if you have

• Experience working with diverse product offerings.
• Experience within the affiliate space.
• A proven ability to identify expansion opportunities, generate leads, and drive upsells.
• A track record of meeting targets and contributing to team OKRs.
• Strong communication skills with the ability to confidently express ideas and build relationships.
• Experience managing a portfolio of clients with a focus on growth and retention.
• A data-driven mindset, using insights to make informed decisions and guide strategies.

Benefits

Life at Pion

Let’s take a look at a few things that make Pion an amazing place to work

💰 Competitive salary.

🌴 30 days annual leave, plus bank holidays.

🏆 Accredited 'Great Place To Work’ company in three categories.

🧠 Commitment to personal development and career growth. We’re talking learning budgets, coaching workshops and progression plans.

👩🏽‍💻Hybrid working. Working at Pion, you’ll have the ability to collaborate with colleagues but also pick two days you'd prefer to work from home.

📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).

❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.

🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!

💻 £200 work from home set up allowance to put towards your at-home working space.

Want to know more?
Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s' use of your personal information.

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