Customer Success Manager - Netherlands

What we’re all about. 

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

We're heading in one direction, the future. We’d love you to join us. 

The opportunity. 

Customer Success exists in Quantexa to drive customer outcomes and value from our technology.  

We are recruiting for a Customer Success Manager with a strong background in either financial crime, fraud or master data management to own a portfolio of 2-3 customers. Your job as the Customer Success Manager will be to position yourself with the customer as their trusted advisor. You will work with the customer to define Quantexa roadmap to attain continued value from Quantexa and identify and work with our sales team on additional opportunities for Quantexa product in our customers.  

This is an enterprise level role and we require an advisory skillset.  
 
What You'll Do.

• Establish consultative and trusted relationships with clients. 
• Work with customers to define and achieve business outcomes through utilisation of the Quantexa platform  
• Cultivate the correct environment for upselling and identify expansion opportunities   
• Drive planning sessions to ensure clients are able to fully realise the value from Quantexa  
• Ensure client expectations and value attainment is achieved  
• Plan and drive best practice sessions to ensure users are adopting and using Quantexa  
• Conduct quarterly business reviews and check-in points with key clients 
• Identify and target expert services engagements to drive customer outcomes  
• Collect client feedback to act as internal advocate for our clients 
• Ensure the customer renews with Quantexa  

Requirements

What you’ll bring. 

• 5-10-years of Consulting, Customer Success, Account Management, Pre-sales or relevant client-facing experience  
• Ability to understand business problems and influence and define roadmaps with customers  
• Experience in AML, Fraud or MDM technologies or business areas   
• The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients  
• Effectively deal with difficult and challenging situations  
• Strategic and analytical thinker who can transition between strategy and detail conversations when required  
• Comfortable with a fast-paced scaleup organisation  
• Be able to influence and take customers on a journey  

The ideal candidate would have: 

• Experience in financial services, fraud or financial investigation functions 
• An understanding of common change management methodologies such as Prosci  
• Experience in big data and complex IT programs  

Benefits

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

• Competitive salary 💰
• 25 days holiday, national holidays + birthday off! 🌴
• 700€ per month car allowance
• 120€ per month towards private healthcare
• Pension plan through Centraal Beheer PPI. When you contribute 4%, we’ll contribute 11%
• Long term illness cover
• Life Insurance through Centraal Beheer PPI at 3x basic salary

Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It's all about you

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you’re a curious, caring, and authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data.

Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team.

start. don’t stop – Apply.