About Moonhub
Recruiting is a $70B industry that impacts millions of people’s livelihoods and Moonhub is on a mission to build the world’s first AI recruiter. The Moonhub platform orchestrates agentic actions over a vast amount of workforce data to tackle complex workflows.
Moonhub’s founder, Nancy Xu, started a recruiting agency while researching AI at Stanford. We’ve raised $15M+ from top investors, including Google Ventures, Khosla, Marc Benioff, etc. and we’re growing rapidly.
About the Role
We’ve launched the world’s first AI agents for recruiting and are building out our founding customer success team. We're hiring a founding CSM who will work closely with customers, influence product development, and play a role in building out our CS function.
Core responsibilities
Successfully deliver quality candidates to customers using the Moonhub platform
Work closely with clients to understand their hiring requirements
Manage all communications with clients and work cross-functionally with sales and product to ensure customer happiness
Work closely with product to provide product feedback and influence product roadmap
Minimize churn and maximize customer retention
Upsell and contract renewal
Qualities we're looking for
Ability to learn and use technology products quickly
Startup mindset - ability to move quickly and wear multiple hats
Execution focused and detail oriented
Strong customer problem solving abilities
Clear Communication
