Customer Success Manager, Mid Market

RELEX Solutions create cutting-edge optimisation software to help retailers and consumer brands drive profitable growth. With growth comes opportunities, and we embrace both. Within our platforms, our teams are driving change, working with international colleagues and the latest tech stack to develop solutions that transform into a pioneering end product; it’s tangible and impactful – for our customers and the world.

Do you want to join a team of talented colleagues where everyone’s input is valued?  We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so.  

We are now looking for a full-time Customer Success Manager – Mid Market to join our Customer Success team in Helsinki or Stockholm!

In this role, you'll be part of a collaborative, fast-paced team dedicated to helping our customers achieve their goals while driving growth and retention. The Mid-Market CSM manages a diverse portfolio of customers, ensuring they maximize the value of RELEX solutions, all while keeping a sharp focus on identifying upsell and cross-sell opportunities and proactively addressing churn risks. The porfolio would include customers from the Nordics and Central Europe. You’ll work closely with Service Delivery Managers, consultants, and sales colleagues to ensure every customer relationship thrives, contributing to RELEX’s mission of providing unmatched value to retailers, wholesalers and manufacturers worldwide.

What You’ll Do as a Customer Success Manager – Mid Market:

• Lead commercial discussions for renewals and smaller scope expansions, collaborating with sales teams for larger opportunities.
• Actively prospect your portfolio to identify upsell and cross-sell opportunities, including scope extensions and introducing RELEX to new areas of the organization.
• Develop relationships with customers by actively engaging in their operations and understanding their business strategy.
• Monitor and analyze customers' key performance metrics, taking proactive measures to enhance performance and optimize their use of RELEX solutions.
• Facilitate steering meetings to align customer goals with RELEX’s roadmap and future offerings.
• Partner with Service Delivery Managers and our Consultants to monitor and address risks, such as lack of KPI tracking, changing contacts, ERP shifts, or other potential churn factors.
• Educate customers on how to monitor and integrate RELEX value into their processes, empowering them to take ownership of their RELEX journey.
• Support SDMs in managing escalations and resolving major incidents when necessary.
• Collaborate with partners to execute successful Partner Primed strategies, ensuring mutual growth and customer success.

We’re Looking For Someone Who Has:

• 2–5 years of relevant work experience in SaaS customer success management, SaaS Sales, supply chain management, or account management.
• A proven ability to take proactive ownership of customer accounts, driving retention, identifying upsell opportunities, and creating measurable value for customers
• Ideally a strong understanding of retail or CPG supply chain, with expertise in areas such as demand planning, space and assortment optimization, or price and promotion strategies.
• A Bachelor’s or Master’s degree in a related field such as Business Administration, Industrial Engineering, Logistics, or Supply Chain Management.
• Language skills English, Finnish and Swedish

What We Offer You:

• A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.
• Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.
• A flexible and supportive work environment, encouraging genuine work-life balance.

Are you the one we’re looking for? Apply today and become RELEX!  

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.  

If you’re ready to take ownership of a key customer portfolio, deliver measurable results, and collaborate with talented colleagues, we’d love to have you join us as a Customer Success Manager – Mid Market! You can apply by sending your cover letter and resume through the application form as soon as possible, as we will proceed as soon as we find the right candidate. If you have questions, our Head of Customer Success, Anne Liiri is happy to answer them by phone (+358 40 771 7170) during office hours or by email ([email protected]).