Customer Success Manager (m/f/d)- Future Opportunities

Attention: 

At Shippeo, we believe in looking ahead. While we don’t currently have an active opening for a Customer Success Manager role, we’re proactively building our talent pipeline for the future. If you're passionate about Customer Success and believe you have the skills and experience to contribute to our team, we encourage you to submit your resume for future consideration.

Role Overview:

Reporting to the Head of Customer Success Management, you'll be responsible for nurturing relationships with key clients. Your mission is to ensure customer satisfaction, adoption, retention, and expansion of Shippeo’s solutions. Your role requires prior consulting experience and a deep understanding of the SaaS industry.

Responsibilities:

• Manage relationships with strategic clients to drive product adoption, retention, and expansion
• Lead Business Reviews to track progress, risks, and opportunities
• Maximize customer value through high adoption rates and proof of value cases
• Cultivate long-term relationships with stakeholders, from operational users to executives
• Advocate for customers, influencing product enhancements and decisions
• Collaborate with sales and technical teams for seamless onboarding and implementation
• Host workshops to align product roadmap with customer needs
• Handle contract lifecycle, renewals, and negotiations
• Collaborate with marketing to showcase customer success stories

Qualifications:

You're the right fit if you:

• Have 3+ years of Customer Success or Consulting experience with large enterprises
• Possess strong stakeholder management skills, including executives
• Excel at project management and problem-solving
• Are fluent in French and English
• Prior consulting or professional services experience is a plus
• Familiarity with Supply Chain and/or automotive industry is appreciated

Next Steps : 

We will book a 15-20 minute introductory call with selected candidates to discuss how they may align with future opportunities within our organization.

We are looking for talents who share our values:

•  🚀 Ambition
• 💙  Care
• 🎯  Deliver
• 🤝  Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.