At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
As a CSM you will be tasked with:
Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion.
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities Include:
Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams
Expedite technical and purchase-related escalations
Document all communication with customers accurately and in a timely manner via system tools
Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
Basic Qualifications:
3+ years of experience in any of the following: Customer Success, Account Management, Sales, or Product Training and Enablement
Experience working with Saas products
"Fluency in English and Portugese
Preferred Qualifications:
Spanish
Recruiting or other applicable talent experience
Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Fundamental organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
Fundamental understanding of Sales concepts and Software as a Service
Bachelor's degree or equivalent practical experience
Suggested Skills:
Customer Success
Communication
Collaboration
Consulting
Project Management
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