At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn Learning Solutions is a leading online learning company that helps anyone learn business, technology and creative skills to achieve personal and professional goals. Through individual, government, corporate and academic subscriptions, members have access to the LinkedIn Learning video library of engaging, top-quality courses taught by recognized industry experts – more than +11,000 courses and +400,000 video tutorials across mobile and desktop.
The LinkedIn Learning Solutions Customer Success team is seeking a strategic, driven, and analytical Customer Success Managers (CSM). This person will be focused on delivering best-in-class customer experiences, resulting in high product engagement from the customer and ultimately high customer retention.
Responsibilities:
- Partner with Sales and Technical Consultants post-sales to implement LinkedIn learning into the customer’s systems and tools (eg Single Sign On Platforms, Learning Management Systems)
- Engage customer teams post-implementation to launch LinkedIn learning to their employees
- Partner with customers along the entire lifecycle to derive strategies for promoting LinkedIn learning and driving engagement on a regular basis.
- Utilize client product usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption.
- Deliver regular operational reviews to review performance aligned to the customers’ objectives and ensure customer is achieving value from LinkedIn learning and recognizing the outcomes desired
- Partner with sales on churn mitigation & growth strategies on relevant accounts, and provide inputs for Value Reviews
- Maintain a deep understanding of our solutions and content, and educate customers about the most relevant features/functionality for their specific business needs.
- Service as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
- Approximately 50% travel required, depending on location and territory
Basic Qualifications:
- 4+ years of experience managing a portfolio of B2B business, either as an Account Manager, Client Success Manager, consulting, or similar role within the SaaS space
Preferred Qualifications
- BS/BA degree from a 4-year college or university
- 3+ years of experience in learning and/or e-Learning industry·
- Microsoft Office capabilities: Excel, Word, and PowerPoint and experience with Salesforce.com strongly preferred
- Experience in organization, project management, and time management skills
- Experience in consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client-side, including C-level
- Ability to derive insight from data and build actionable strategies based on analysis
- Experience in presentation skills, both online and live, in large and small group settings
- Communication skills, both verbal and written
- Experience in analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude
Suggested Skills :
- Learning and Development
- Data-driven decision making
- Customer Success
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