Technical Account Manager, Japan

About SecurityScorecard:

About the Role

As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our platform and services. You will be responsible for managing the technical aspects of client relationships, understanding their unique business requirements, and providing tailored solutions to address their cybersecurity challenges.

Candidates must be bilingual in Japanese and English. 

The Ideal candidate 

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives.
• Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows.
• Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements.
• Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner.
• Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement.
• Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support.
• Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture.
• Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients.
• Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients.
• Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
• Strong understanding of cybersecurity concepts, technologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.
• Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom).
• Highly organized, detail-oriented, and customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Certifications such as CISSP, CISM, or CISA are a plus.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.