Ambient AI is hiring a

Customer Success Manager III

Austin, United States

Ambient AI is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. Ambient AI has a globally deployed footprint with several F500 companies. The Ambient AI platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor physical security and detect real-time threats. Ambient AI does this while decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats and rapid response. The future of enterprise physical security is data-driven, intelligent, and proactive.  With Ambient AI companies can do more with less while also improving their security posture.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna. They are experts in artificial intelligence from Stanford University, who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), Allegion, SV Angel, YCombinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We are always looking for passionate people who enjoy solving the toughest problems with cutting-edge AI/ML.

Position Overview:

The Customer Success team at plays a pivotal role with our commercial customers. The team orchestrates the customer relationship and shepherds them from an initial production kick-off through implementation, onboarding, testing, and training. They help drive effective product adoption and provide best practice advice to ensure customers get value and derive success from our platform, leading to renewal and expansion.

As a Customer Success Manager, you will support this team in managing customer relationships with our small and medium-sized customers, ensuring successful product adoption, and driving customer satisfaction. You will work closely with small and medium-sized commercial customers to understand their needs, provide guidance, and help them achieve their goals using our platform.

The impact you’ll make:

  • Become an expert on the platform and keep up with industry trends, allowing you to establish a trusted advisor relationship with assigned customers
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services 
  • Partner with marketing to highlight opportunities for customer references and case studies
  • Drive product adoption and ongoing usage, ensuring customers realize the full value of the platform, resulting in a magical customer experience that leads to retention and growth
  • Able to travel up to 30%

The amazing skills you’ll bring to

  • At least 2 years of experience in a customer-facing customer success role, working with small and medium-sized commercial customers
  • Managed customer success programs in a growing organization
  • SaaS and start-up experience 
  • Nice to have: Experience with customer renewals
  • Nice to have:  Physical Security background 
  • Program management skills and experience managing projects at companies with multiple stakeholder complexity
  • Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
  • Excellent verbal and written communication & presentation skills
  • Interest in learning about machine learning / artificial intelligence

Why join us:

  • We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 
  • We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
  • Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company 
  • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
  • We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)
  • The latest tech and awesome swag will be delivered to your door
  • Enjoy a full range of opportunities to connect with your awesome co-workers
  • We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

~~~~~~~~~~~~~~ is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.

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