Join Hostinger and we’ll grow fast! 🚀
Is there a limit to growth? Not at Hostinger.
We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.
Our mission: To build world-class solutions for anyone to easily succeed online
Our formula for success: Customer obsession, innovative products, and talented teams.
Your role at Hostinger
As a Customer Success Manager in the Customer Success team, you’ll be responsible for upholding a high standard of customer satisfaction. Leading a global team of leaders, you’ll coach and support team members, advocate for service improvements, and drive a cohesive approach across teams that ensures operational excellence. You’ll also foster a culture where our Customer Success teams feel motivated, supported, and encouraged to grow as they deliver exceptional customer experiences.
Your skills and experiences
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Leadership experience: Demonstrated success in a leadership role, with a strong ability to coach, mentor, and develop high-performing Customer Success teams.
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Technical knowledge: Strong familiarity with web hosting, cloud solutions, or resolving technical issues, enabling you to support your teams effectively.
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Top-tier leadership qualities: You are humble, driven, and insightful, with the confidence to voice ideas and focus on results. You excel at balancing hands-on support with a strategic, solution-driven mindset.
Your day-to-day
- Lead a team of Customer Success leaders to consistently deliver exceptional Customer Satisfaction by analyzing key performance indicators (KPIs) and implementing data-driven improvements.
- Strategically guide and coach Team Leaders, empowering them to drive their teams toward achieving ambitious goals and ensuring excellence in customer interactions.
- Set a higher standard for technical expertise and problem-solving capabilities across the Customer Success teams.
- Identify and seize growth opportunities by working with product teams to suggest innovative improvements that elevate the customer experience.
- Keep the team aligned with Hostinger’s evolving strategies, products, and market positioning, fostering a proactive and future-ready mindset.
- Build a culture of excellence, innovation, and growth in the Customer Success team to achieve impactful results.
Compensation
- Gross salary starting from 4000 EUR/month, based on your experience.
Advantages
- A culture where everyone values the highest standards, freedom, and responsibility;
- Ability to take the lead and orchestrate changes together: no waiting line for your ideas and projects to become reality;
- Unlimited growth: Manager’s Academy, Coachhub, Reforge, Scribd learning tools, and invitations to the world’s best conferences;
- Work remotely from any location. For Lithuanian residents, combine modern office excitement in Kaunas and Vilnius with the comfort of working from home;
- Appreciation for anniversaries & other significant life events.
Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey 🚀
Three. Two. Onboard
