As a Customer Success Manager at Gigalogy, you will play a crucial role in ensuring the success and satisfaction of our valued customers. You will be responsible for building strong relationships with our clients, understanding their business needs, and providing personalized support and guidance throughout their journey with Gigalogy.
The following are some primary responsibilities and duties for this position:
- Serve as the primary point of contact for assigned customers, building and maintaining strong relationships
- Understand customer goals, challenges, and requirements to provide tailored solutions and recommendations
- Collaborate with cross-functional teams, including sales, product, and engineering, to ensure customer success
- Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for improvement
- Provide training and onboarding support to customers, ensuring they have a smooth and successful implementation experience
- Monitor customer usage and adoption of Gigalogy solutions, proactively identifying areas for optimization and growth
- Act as a customer advocate within Gigalogy, representing their needs and feedback to internal teams
- Stay up-to-date with industry trends and best practices, sharing relevant insights and recommendations with customers
- Track and report on key customer success metrics, such as customer satisfaction, retention, and expansion opportunities
The following are the requirements for this position:
- Bachelor's degree in business, marketing, or a related field
- Proven experience in a customer success or account management role, preferably in the technology or SaaS industry
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
- Excellent problem-solving and analytical abilities, with a data-driven mindset
- Ability to manage multiple customer accounts and prioritize tasks effectively
- Familiarity with AI technologies and solutions is a plus
- Native-level proficiency in Japanese is mandatory (both written and spoken)
- Knowledge of AI use cases for digital products (web and mobile), specifically personalization
- Attention to detail is critical
Our Philosophy
At Gigalogy, we value teamwork, innovation, and a customer-centric approach. If you are passionate about delivering exceptional customer experiences and driving business success, we would love to hear from you. Join us in revolutionizing how technology improves human experiences. We firmly believe that satisfied employees can generate an exceptional user experience, resulting in happy customers. Employee satisfaction is a fundamental part of our company culture, and we are committed to establishing an organization where each member can achieve their maximum potential. Our employee learning program provides opportunities for all team members to take courses, learn new trends and technologies, and apply them to diverse projects.
What We Offer
- This is an exciting chance to become part of a Tokyo-based startup that is developing innovative AI and blockchain-based services.
- You'll have the opportunity to collaborate with skilled colleagues in a cooperative, people-focused environment, where your contributions will be valued and acknowledged.
- We offer a competitive salary, performance-based incentives, and stock options.
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