Customer Success Manager - German speaker

Your new adventure:

• Serve as the post-sale face of Pipedrive for high-value [HVC] accounts
• Onboard HVC customers by assessing their business needs to create a custom success plan to ensure strong adoption
• Build and maintain strong ‘high and wide’ relationships with key stakeholders in assigned portfolios
• Drive product usage and adoption to ensure customer health and full product value attainment
• Advise customers on the most appropriate features for their specific business needs
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue in partnership with sales
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
• Act as a point of escalation when required to help manage customer expectations
• Serve as the internal voice of the HVC with internal teams, advocating for their business needs to keep cross functional teams abreast of market needs
• Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries

Does this sound like you?

• At least two years of experience in customer success within the tech industry
• Bachelor's degree or professional learning
• CSM certification is a plus
• Ability to manage competing priorities and adapt quickly without losing personal touch with customers or strategy
• Strong self awareness to manage customer escalations in following all of the established work processes
• Ability to keep up to date with all product changes
• Skills to effectively partner with cross functional teams to infuse the customers voice and needs back into the business 
• Proactive investment in their own training and development across multiple business industries 
• Excellent active listening skills in order to offer advice in a synchronous environment with customers 
• Fluent in German and English
• Passion for learning new systems (e.g. CRM) to track all customer-related activities and deliverables, pipeline management, and health of the account in an efficient manner
• Understanding of multiple popular industry platforms to consult customers 

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, snacks and drinks like Spezi and Club-Mate and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health coverage, transportation allowance, language courses, in-house coaches, employee discounts and more)


Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


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