Customer Success Manager

At GaggleAMP, we're pioneers in Employee Advocacy, crafting innovative solutions that amplify digital marketing and social media presence. We're on the lookout for a Customer Success Manager with a proven record of driving customer satisfaction, account growth, and retention efforts.

This role is tailor-made for individuals hungry for substantial ownership, eager for personal and professional growth, and ready to thrive alongside a dynamic and passionate team.

Your Role:

In this role, you'll directly impact our clients' success, ensuring smooth implementation, adoption, and high satisfaction levels. Your goal will be to strengthen customer relationships, identify expansion opportunities, and establish GaggleAMP as a trusted partner across all levels of the customer's organization.

Requirements

Responsibilities:

• Customer Success Mastery: Own the success journey of your customers, emphasizing adoption, retention, and high satisfaction.
• Strategic Advisor: Become a trusted strategic advisor, delivering insights and guidance to achieve long-term victories for our customers.
• Upselling and Expansion: Identify and pursue opportunities for account growth, adding value to the customer and GaggleAMP.
• Voice of the Customer: Represent customer perspectives within GaggleAMP, channeling insights to our teams to steer product and strategy enhancements.
• Industry Insight: Maintain a pulse on industry trends to ensure GaggleAMP remains ahead of the curve.

Qualifications:

• A minimum of 3 years in Customer Success, preferably within a B2B tech landscape.
• A proven track record in surpassing Customer Success metrics.
• Proficiency in leading ROI and value discussions with key decision-makers.
• Exceptional communication skills across diverse platforms.
• An entrepreneurial spirit, thriving in a fast-evolving environment.
• Experience with ChatGPT, Zendesk, and CRM platforms like HubSpot is preferred.
• Creative problem-solving and analytical prowess.
• Bachelor's degree in business, marketing, or a related field

Benefits

• OTE: $80,000+

• Unlimited time off
• Fully remote
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)

Application Process:

Eager to help shape the future of digital marketing through advocacy? Apply now to join the GaggleAMP journey. Let's drive customer success and growth together.

Who We Are:

GaggleAMP was the first company in the Employee Advocacy space and has led the field in innovation and customer satisfaction. We consistently achieve double-digit year-over-year organic growth in an expanding market. GaggleAMP is 12 years old and has bootstrapped its way to a profitable, growing business the old-fashioned way: through real customers and real revenue.

We are a values-driven company. What does that mean? Our CEO wrote about this and listed our values. Read this before you apply - Our Values. If our values speak to you, then we want to talk.

By joining our team, you will be part of a growing, world-class team passionate about what we do, our customers, and employee development.

GaggleAMP provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.